How can we optimize state vehicle access, assignment, and use?

State employees rely on Motor Fleet Management (MFM) vehicles to deliver services across North Carolina. This project focuses on improving the end-to-end vehicle access experience so employees can reserve and use vehicles with less friction, better reliability, and less delay in the field. It also supports responsible stewardship of public resources by identifying practical ways to reduce waste, improve efficiency, and flag possible misuse.

The MFM division of the Department of Administration oversees a large statewide fleet. Over the past five years, that fleet included roughly 7,900 vehicles, more than 85 million total miles traveled, and approximately 18 million gallons of fuel consumed. The scale and operational importance of this system mean that even small process improvements can materially improve service delivery for agencies and outcomes for taxpayers.

Project results will help the Department of Administration improve how state employees access vehicles required for state work while strengthening operational accountability and resource stewardship.

This project is being completed by students of the Master of Applied Data Science program at UNC Chapel Hill for course credit.

• Fuel Card Transaction Data
• Compliance Policy Data
• Financial Data (fuel costs)
• Agency Fleet Coordinator Role
• Link Analysis ~ Transaction and GPS Locations
• North Carolina Motor Fleet Management Manual
• Driver's Toolkit
• Powers & Duties of the Department (NCGS 143-341)

• Service design and user-experience research.
• Fleet operations and process improvement.
• Data analysis and dashboard design.
• Policy and compliance implementation support.